ACESSORIES

Frequently asked questions

How Can We Help

We are a European independent brand based in Lisbon, Portugal. Your order will be shipped no later than two business days after purchase by MRW or GLS.

You will receive an automatic email with your tracking number as soon as your order leaves our facilities.

Portugal – 5 € (1-3 Business days)

Spain – 7,5€ (1-5 Business days)

Europe - 10€ (1-3 Business days)

Rest of the world - 15€ (2-5 Business days)

If you wish to return any item bought at ESMÉR, please contact us by email within 15 days after receiving the purchase.

The products must be returned unworn, unwashed, and with all their tags on. To initiate a return, you can contact us through the contact section found at the bottom of our website. Items sent back to us without first requesting a return will not be accepted.

Returned merchandise shipping charges are at the customer’s expense.

Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.

You are advised to send the package with a tracking number so that it can be tracked.

If you wish to refund any item bought at ESMÉR, please contact us by email within 15 days after receiving the purchase.

The customer must bear the shipping costs when shipping the package back and our shop can not be responsible for eventual losses in this process.

To be safe the package should be sent by registered mail to our address (provided via email). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, the money will be returned to the same payment method account you have used in a maximum of 30 days.

Please remember that it can take some time for your bank or credit card company to process and issue the refund as well.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

PORTUGAL
Casa Mãe, Lagos - Rua do Jogo da Bola 41
Atelier Barre, Porto - Avenida da Boavista 3769