OUR BELIEFS

Frequently asked questions

How Can We Help

We are a European independent brand based in Lisbon, Portugal. Your order will be shipped no later than two business days after purchase by MRW or GLS.

You will receive an automatic email with your tracking number as soon as your order leaves our facilities.

Portugal – 5 € (1-3 Business days)

Spain – 7,5€ (1-5 Business days)

Europe - 10€ (1-3 Business days)

Rest of the world - 15€ (2-5 Business days)

If you wish to return any item bought at ESMÉR, please contact us by email within 15 days after receiving the purchase.

The products must be returned unworn, unwashed, and with all their tags on. To initiate a return, you can contact us through the contact section found at the bottom of our website. Items sent back to us without first requesting a return will not be accepted.

Returned merchandise shipping charges are at the customer’s expense.

Any shipping or customs charges that may incur when returning the products are the customer’s responsibility.

You are advised to send the package with a tracking number so that it can be tracked.

If you wish to refund any item bought at ESMÉR, please contact us by email within 15 days after receiving the purchase.

The customer must bear the shipping costs when shipping the package back and our shop can not be responsible for eventual losses in this process.

To be safe the package should be sent by registered mail to our address (provided via email). We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, the money will be returned to the same payment method account you have used in a maximum of 30 days.

Please remember that it can take some time for your bank or credit card company to process and issue the refund as well.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

PORTUGAL
Casa Mãe, Lagos - Rua do Jogo da Bola 41
Atelier Barre, Porto - Avenida da Boavista 3769

We believe that the future shouldn't be seen as something to fear. Instead, we are focused on looking towards a harmonious, unhurried tomorrow and working with transparency and authenticity.

We believe in combining consistency, optimism, and equality . We believe that simplicity is the basis for a better world. One of our missions is to make the world a better place than we’ve found it to date. Each piece is created and distributed based on zero waste fundamentals – we are governed by meticulous planning of each process, from the choice of materials to packaging, through the estimated market demand.

ESMÉR works closely with its partners located throughout Portugal, which allows us to closely monitor the entire production process. A close relationship that strives by sharing the same environmental and social values and concerns.

ESMÉR strives for quality and rigor in all production processes, from the choice of fabrics to distribution to the customer. Our Designs are to be used from season to season and produced in limited editions.